FAQ
Frequently Asked Questions
1. How can I contact customer support?
Email: service@sigillora.com
Phone: +86 15761993818
Hotline Service Hours: PDT 9:00 AM – 6:00 PM
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
If an item requires additional production time, this will be stated on the product page.
3. How long does delivery take?
Estimated delivery time is 7–12 business days after dispatch.
Delivery times may vary depending on destination, carrier delays, customs processing, and peak holiday periods.
4. How much is shipping?
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free standard shipping may be available on orders over $69.
Any free shipping threshold will be clearly shown at checkout and in our Shipping Policy.
5. Where do orders ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
We do not guarantee local warehouse shipping unless explicitly stated.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If tracking has not updated for an extended period, contact service@sigillora.com with your order number.
7. What is your return window?
Eligible products may be returned within 30 calendar days after delivery.
To qualify, the item must be unused, unworn, and in its original condition with original packaging.
8. How do I request a return?
Contact service@sigillora.com with your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
Do not send returns to our business registration address. After approval, we will provide the correct return warehouse address and instructions.
9. Who pays return shipping?
Customers are responsible for return shipping costs for preference-based returns.
If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
10. When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
11. Can I cancel my order?
Cancellation requests should be sent to service@sigillora.com as soon as possible.
Orders can usually be cancelled before fulfillment begins. Once an order has been shipped, it cannot be cancelled and must be handled through the return process.
12. What if my package is lost or delayed?
If your tracking information has not been updated for an extended period or your package appears to be lost, contact service@sigillora.com with your order number. We will work with you to investigate and find a suitable solution.
13. Are personalized or customized items returnable?
Personalized, customized, clearance, or final sale items may have specific return restrictions. Any restrictions will be clearly stated on the product page or at checkout before purchase.