Shipping Policy

Shipping Policy

Thank you for shopping with Sigillora.
This Shipping Policy explains processing times, delivery estimates, shipping fees, tracking, and what to do if there is a shipping issue.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
If an item requires production time, it will be stated on the product page.

2. Estimated Delivery Time

Estimated delivery time is 7–12 business days after dispatch.
Delivery times may vary depending on destination, carrier delays, customs processing, and peak holiday periods.

3. Shipping Fees

Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free standard shipping may be available on orders over $69.
Any free shipping threshold will be clearly shown at checkout and in this Shipping Policy.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
We do not guarantee local warehouse shipping unless explicitly stated.

5. Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking to update after dispatch.

6. Delays and Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, contact service@sigillora.com with your order number.
We will work with you to investigate and find a suitable solution.

7. Incorrect Address

Please make sure your shipping address is correct at checkout.
If you need to change your address, contact service@sigillora.com as soon as possible.
Once an order has shipped, address changes may not be possible.

8. Customs, Duties, and Taxes

Depending on your location, customs duties, taxes, or import fees may apply.
These fees are the responsibility of the customer unless otherwise stated.

9. Contact

Email: service@sigillora.com
Phone: +86 15761993818
Hotline Service Hours: PDT 9:00 AM – 6:00 PM

Business Information

  • Brand Name: Sigillora

  • Legal Company Name: Shaanxi Chaochibao Network Technology Co., Ltd.

  • Business Address: Room Y148, Unit 2, Building 6, Phase 2, Airport New City Lingkong Industrial Park, Xixian New Area, Shaanxi Province, China

Legal Relationship

Shaanxi Chaochibao Network Technology Co., Ltd. is the seller of record for purchases made through Sigillora.com.