Return & Refund Policy

Return & Refund Policy

We want you to be satisfied with your Sigillora purchase.
This Return & Refund Policy explains how returns, refunds, and damaged or incorrect items are handled.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

To qualify for a return, the item must be unused, unworn, and in its original condition with original packaging.
Personalized, customized, clearance, or final sale items may have specific return restrictions. Any restrictions will be clearly stated on the product page or at checkout before purchase.

3. How to Request a Return

To request a return, contact service@sigillora.com and provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos or videos where relevant

Please do not send returns to our business registration address.
Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

4. Return Shipping Cost

Customers are responsible for return shipping costs for preference-based returns.

If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

5. Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

6. Non-Returnable Items

The following may not be eligible for return:

  • Personalized or customized items

  • Clearance or final sale items

  • Items damaged by misuse, improper installation, or normal wear

  • Items returned without prior approval

7. Cancellations

Cancellation requests should be sent to service@sigillora.com as soon as possible.
Orders can usually be cancelled before fulfillment begins.
Once an order has been shipped, it cannot be cancelled and must be handled through the return process.

8. Contact

Email: service@sigillora.com
Phone: +86 15761993818
Hotline Service Hours: PDT 9:00 AM – 6:00 PM

Business Information

  • Brand Name: Sigillora

  • Legal Company Name: Shaanxi Chaochibao Network Technology Co., Ltd.

  • Business Address: Room Y148, Unit 2, Building 6, Phase 2, Airport New City Lingkong Industrial Park, Xixian New Area, Shaanxi Province, China

Legal Relationship

Shaanxi Chaochibao Network Technology Co., Ltd. is the seller of record for purchases made through Sigillora.com.